Future of Online Customer Support Looks Like 'Minority Report'

Online shopping can be a pretty solitary endeavor, unless you're shopping at B Reel's 3Live Shop. On the 3Live Shop, shoppers are invited to start video calls with sales reps, who can guide them through their purchases, using touchscreens to drag different products into the frame. According to B Reel, it's a "simple and personal" approach to online shopping -- assuming you're not averse to human interaction.

Future of Online Customer Support Looks Like 'Minority Report' originally appeared on Switched on Thu, 07 Apr 2011 11:25:00 EST. Please see our terms for use of feeds.

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Source: http://www.switched.com/2011/04/07/b-reels-3live-shop-brings-human-interaction-to-online-shopping/

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